Last Updated: July 21, 2026

Get Sage Help (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or contacting us for support, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly:

  • Name, email address, and phone number (e.g., when you fill out our call-back form or contact us for support)
  • Details about your Sage product, technical issue, or business needs, as described in your support request
  • Payment and billing information, where applicable, if you purchase licenses, upgrades, or services through us

Information collected automatically:

  • IP address, browser type, device information, and general location
  • Pages visited, time spent on our site, and referring URLs
  • Cookies and similar tracking technologies (see Section 5 below)

Information from support interactions:

  • Call recordings or notes from phone support, where legally permitted and disclosed at the time
  • Details shared during remote troubleshooting sessions, limited to what’s necessary to resolve your issue

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested technical support
  • Match you with the appropriate specialist for your Sage product or issue
  • Process license purchases, upgrades, and related transactions
  • Improve our website, services, and customer support quality
  • Send you service-related communications, including confirmations and follow-ups
  • With your consent, send occasional updates about relevant products, tips, or promotions
  • Comply with legal obligations and protect against fraud or misuse

3. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

  • Service providers: With trusted vendors who help us operate our business (e.g., payment processors, hosting providers, communication tools), bound by confidentiality obligations
  • Legal requirements: When required by law, regulation, legal process, or governmental request
  • Business transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections
  • With your consent: For any other purpose disclosed to you at the time of collection

We are not affiliated with Sage Group plc, and we do not share your information with Sage Group plc except where you separately interact with Sage’s own official channels.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Understand how visitors use our site
  • Improve site performance and user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Support call details and case notes are typically retained for a limited period for quality and training purposes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal and operational limitations
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details in Section 10 below.

8. Children’s Privacy

Our services are intended for business use by individuals aged 18 and older. We do not knowingly collect personal information from children.

9. International Users

If you access our website or services from outside the country in which our servers are located, your information may be transferred to, stored, and processed in a different jurisdiction. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy with an updated “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out through our contact form or helpline listed on our website.

© Copyright Get Sage Help 2026.