Effective Date: May 12, 2026
getsagehelp.com values your privacy and takes appropriate measures to safeguard your private data. This Privacy Policy sets out the categories of data we collect and how we manage that information, and the measures we take to safeguard your information when you interact with our website, services, or support channels.
Your continued use of our website or services shows the acceptance of the practices described in this Privacy Policy.
About Get Sage Help
Get Sage Help is an independent third-party support and consulting service provider offering assistance related to Sage software products, including technical support, accounting software setup, troubleshooting, migration, and consulting services.
We are not affiliated with or endorsed by Sage unless explicitly stated.
Information We Collect
We may collect the following categories of information:
Personal Information
Information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Business/company name
- Billing information
- Support request details
Technical Information
When you access our website, getsagehelp.com may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and tracking information
Service-Related Information
To provide support services, we may collect:
- Sage software version details
- Error logs
- Remote support session information
- System configuration details
We only access information necessary to deliver requested services.
How We Use Your Information
We use your information to:
- Provide technical support and consulting services
- Respond to inquiries and support requests
- Improve website functionality and customer experience
- Process payments and invoices
- Send service updates and important notifications
- Prevent fraud and maintain website security
- Comply with legal obligations
We do not sell your personal information to third parties.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyze visitor behavior
- Remember user preferences
- Support marketing and analytics
For more information, please review our Cookies Policy.
Sharing of Information
We may share your information with:
Service Providers
Trusted third-party vendors who assist us with:
- Website hosting
- Payment processing
- Analytics
- Technical support tools
- Email communication services
Legal Requirements
We may disclose information if required by law or if necessary to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or illegal activity
Business Transfers
If our company undergoes a merger, acquisition, or organizational restructuring, your information may be included among the transferred business assets.
Data Security
getsagehelp.com implements reasonable administrative, technical, and physical safeguards to protect your information from:
- Unauthorized access
- Loss or theft
- Misuse
- Disclosure or alteration
However, no other options of internet transmission or electronic storage are completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfil legal and contractual obligations
- Resolve disputes
- Enforce agreements
When information is no longer needed, we securely delete or anonymize it.
Your Rights & Choices
Depending on where you live and the applicable privacy regulations, you may have specific rights related to your personal information.
- Access your personal information.
- Correct inaccurate information.
- Request the deletion of your information.
- Withdraw consent.
- Object to certain data processing.
- Request a copy of your data.
If you would like to exercise any of these rights, please reach out to us through the contact information below.
Third-Party Links
You may be directed to third-party websites or services operated by third parties. We are not liable for how those websites collect, use, or protect your information, and we recommend reviewing their privacy policies separately.
Children’s Privacy
We do not target or provide services to children under 13 years of age, and we do not knowingly collect their personal data.
If we discover that a child has shared personal information with us, we will remove it as soon as possible.
International Users
If you access our services from outside your home country, your information may be transferred to or handled in jurisdictions with data protection regulations that differ from those applicable in your location.
By continuing to use our services, you agree to these transfers and processing activities where allowed under applicable laws.
Changes to This Privacy Policy
We frequently update our Privacy Policy to reflect operational, legal, or regulatory changes.
Updated versions will appear on this page with a revised effective date.
Contact Us
For any queries regarding this Privacy Policy or your personal information, please contact:
Get Sage Help
Email: support@getsagehelp.com
Website: www.getsagehelp.com