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Last Updated: July 21, 2026
Welcome to Get Sage Help. These Terms & Conditions (“Terms”) govern your access to and use of our website and services, including technical support, consulting, and license assistance related to Sage accounting and business management software. By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
Get Sage Help provides independent technical support, setup assistance, troubleshooting, and consulting services for Sage products, including Sage 50, Sage 100, Sage 300, Sage Intacct, Sage HR, Sage Payroll, and Sage CRM. We also assist with genuine Sage software licenses, version upgrades, and add-ons.
We are an independent service provider and are not affiliated with, endorsed by, or sponsored by Sage Group plc. All references to Sage products are used for descriptive and identification purposes only. Trademarks referenced on this site belong to their respective owners.
Our services are intended for business use. By using our website or engaging our services, you represent that you are at least 18 years old and have the authority to act on behalf of the business or organization requesting support.
Support requests may be submitted via our website form, phone helpline, or email.
We will make reasonable efforts to match you with a specialist suited to your issue and to respond within a reasonable timeframe.
Some support may involve remote access to your systems. We will only access your systems with your explicit consent, and only to the extent necessary to diagnose or resolve the issue you’ve reported.
You are responsible for maintaining appropriate backups of your data before any support session, migration, or configuration change.
Fees for our services, licenses, and add-ons will be communicated to you prior to purchase or engagement.
Payment terms, including accepted methods and any applicable refund conditions, will be provided at the time of purchase.
We reserve the right to modify our pricing at any time, though changes will not affect services already purchased or in progress.
We assist with the sale and setup of genuine Sage licenses, upgrades, and add-ons obtained through legitimate, authorized channels.
Your use of any Sage software remains subject to Sage Group plc’s own end-user license agreements and terms, which are separate from these Terms.
We are not responsible for changes Sage Group plc makes to its products, pricing, licensing terms, or availability.
To help us provide effective support, you agree to:
While we strive to resolve technical issues effectively, software troubleshooting outcomes can vary due to factors outside our control. We do not guarantee that any specific issue will be fully resolved, resolved within a particular timeframe, or resolved without further complications.
To the fullest extent permitted by law, Get Sage Help, its employees, contractors, and affiliates will not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, revenue, or business opportunities, arising from your use of our website or services. Our total liability for any claim arising from our services will not exceed the amount you paid for the specific service giving rise to the claim.
All content on this website, including text, graphics, logos, and design elements (excluding third-party trademarks such as Sage’s), is the property of Get Sage Help or its licensors and may not be copied, reproduced, or distributed without permission.
We reserve the right to suspend or terminate access to our services for any user who violates these Terms, engages in fraudulent activity, or misuses our support channels.
We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. We will post the revised Terms with an updated “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the jurisdiction in which Get Sage Help operates, without regard to conflict of law principles. Any disputes arising from these Terms or our services will be handled in accordance with applicable local regulations.
If you have questions about these Terms & Conditions, please reach out through our contact form or helpline listed on our website.